Dear Customer,
Thank you for your interest in our slaughter equipment. We fully understand that investing in a production line is not only a financial commitment but also crucial to your company’s operational efficiency and development potential for the years to come. Therefore, we firmly believe that excellent equipment performance and reliable after-sales service are equally important. Below is a detailed explanation of our comprehensive service support system, designed to fully address your concerns regarding payment and after-sales support.
1. Solid Company Background: The Foundation for Your Assured Payment
We are a formally registered professional slaughter equipment and food processing machinery company. We hold a complete set of legal business licenses issued by the Chinese government and maintain corporate accounts and opening certificates provided by banks in mainland China and Hong Kong. Our company qualifications are transparent and verifiable upon request. We are not simply equipment imitators but insist on independent research and development. From the selection of stainless steel materials to the construction of entire technical solutions, we possess independent intellectual property rights. Our equipment has undergone multiple version iterations based on extensive customer feedback, resulting in high technological maturity and operational stability proven in the market. You can have full confidence in the security of payment and cooperation.
2. Comprehensive After-Sales Support: Ensuring Your Peace of Mind During Use
To thoroughly resolve your concerns, we provide the following two main sectors of multi-dimensional after-sales support:
1. Proactive Prevention: Pre-positioned Spare Parts Support and Knowledge Empowerment
- Adequate Supply of Wear Parts: When you purchase the main equipment, we will provide additional complimentary sets of wear parts and commonly used tools, including plucker rubber fingers, heating elements, chains, guide wheels, transport crates, a cutting machine, a high-pressure washer, and evisceration tools. This initiative aims to establish a “mini warehouse” from the start, allowing for quick replacement during normal wear of minor parts without waiting, thereby minimizing downtime.
- Detailed Guidance Materials: Provide illustrated Equipment Maintenance Guides clearly marking maintenance cycles, lubrication points, and simple troubleshooting procedures.
- Comprehensive Skills Training: Before shipment, we provide free on-site operation training for your operators to ensure the team can correctly and safely use and maintain the equipment.
2. Rapid Response: Multi-channel Technical Support and Lifelong Assistance
- Worry-Free Warranty Commitment: We provide a full machine one-year warranty for all equipment (excluding normal wear parts). During the warranty period, if a malfunction occurs due to equipment quality issues, we promise free repair or replacement.
- Multi-channel “Zero-Delay” Online Support: We commit to providing continuous technical support services. Should you encounter any operational questions or minor faults, you can contact our engineering team via phone, video call, or text/pictures. Most common issues can be resolved quickly through remote guidance.
- Efficient On-site Dispatch: For the rare complex issues that cannot be resolved remotely, we commit to dispatching an engineer to your country for on-site inspection and repair. During the warranty period, we provide up to 5 days of free repair service—you only need to cover the engineer’s round-trip international airfare and local accommodation/meals. Even after the warranty expires, you can still purchase our on-site service at a reasonable fee.
- Regular Follow-ups: We implement a regular follow-up system with our clients to proactively understand equipment operation status and provide preventive maintenance advice.
3. Transparent Service Policy: Ensuring Clear Understanding of Costs
We emphasize service transparency to ensure you fully understand all terms:
- Strict Pre-delivery Testing: Each unit undergoes unified debugging and test runs before leaving the factory, ensuring optimal condition upon delivery.
- Clear Post-Warranty Pricing: Service fees beyond the warranty period are clearly stated (e.g., service fee is $200 USD per day), eliminating hidden costs.
Conclusion: Choosing Us Means Choosing Long-Term Peace of Mind
We sell not just machinery, but a long-term, stable, and trustworthy partnership. Our goal is to enable you to focus on your business development wholeheartedly, free from equipment management worries, through forward-looking spare parts support, instantly responsive technical backing, and a commitment to lifelong service.
We look forward to cooperating with you. Let our professional service ensure your success.
COMPACT POULTRY SLAUGHTER LINE
VIEW DETAILED MODEL INFORMATION FOR THE COMPACT POULTRY SLAUGHTER LINE.
Compact Poultry Slaughter Equipment – Mobile Compact Automatic Poultry Slaughter Line-Suitable for small poultry slaughterhouses, with a capacity of 300-800 chickens per hour. No installation required—all assembly, debugging, and plumbing/wiring are completed at the factory. It features a relatively complete slaughtering function, encompassing hanging live chickens, slaughtering, blood draining, scalding, plucking, washing, and pre-cooling electric stunning (halal slaughter can be dispensed with).If you need to access the detailed technical documents of the equipment, please click the link to view Compact Poultry Slaughter Line Technical Documentation and Advantage Analysis. For a detailed introduction to the electrical control box in the compact slaughter line, please refer to Function Introduction of the Electrical Control Box for the New Compact Poultry Slaughtering Line.Please refer to this technical document for a detailed introduction, operation instructions, and maintenance guidelines for the vertical feather plucker, one of the core pieces of equipment in the compact poultry slaughter line: Usage Skills and Maintenance of the Plucker for Compact Slaughter Lines.The scalding tank is a key piece of equipment in the poultry slaughtering process, primarily used to expand the pores of poultry carcasses through precisely controlled water temperatures, facilitating the subsequent defeathering process. Below is the usage and maintenance instruction for the scalding tank: Usage and Maintenance Guide for Scalding Tank in Compact Slaughter Line .Detailed Introduction to the Water Pipeline System of the Compact Poultry Slaughter Line Compact-Poultry-Slaughter-Line-Water-Circuit-System: A Plug-and-Play Blood and Cleaning Cycle.The aeration system is a critical component of a compact poultry slaughter line, as it directly determines the plucking efficiency of the equipment and the service life of the core machinery. Please refer to this document: Explanation of the Core Advantages of the Aeration System for Compact Poultry Slaughter Lines.